How do we assess a dispute?

If you arrive and discover that the room you’ve booked is not as advertised, you may get in contact with our Disputes Department, who will look into the matter.

When initiating a claim with our Disputes Department you will need to send us photo and/or video evidence of the condition of the room, clearly demonstrating how the advertisement misrepresented the property.

Please note that we only investigate reasonable claims. For example, the room does not necessarily have to be decorated the way it appears in the photographs, it just has to be that actual room and not an entirely different one.

SplitRent cannot confirm that the properties listed on the Platform are legally or physically fit for occupation. Our only concern is the authenticity of the advertisement. If you have further questions or concerns, please contact the Shared Accommodations Provider Association (SAPA) via their website at sapauk.org, or address them to the agent of the property. SplitRent settles disputes entirely at our sole discretion.