Privacy policy for SplitRent Limited

1. Introduction

  • 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information.
  • 1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2. Credit

  • 2.1 This document was created using a template from SEQ Legal (Click here for their website).

3. Collecting personal information

  • 3.1 We may collect, store and use the following kinds of personal information:
    • Account Information. When you sign up for an SplitRent Account, we require certain information such as, but not limited to, your name and email address.
    • Profile Information. To use certain features within the SplitRent Platform, we may also ask you to complete a profile, which may include your address, phone number, company name, postcode. Certain parts of your profile (like your profile picture, and description) are a part of your public profile page, and will be publicly visible to others.
    • Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your personal ID) or other authentication information, which are not going to be part of public view.
    • Third Party Services. If you link, connect, or login to your SplitRent Account with a third party service (e.g., Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
    • Location Information. When you use certain features of the SplitRent Platform, we may collect different types of information about your general location (e.g. IP address, post code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device's settings menu
    • Log Data. We automatically collect log information when you use the SplitRent Platform, even if you have not created an SplitRent Account or logged in. That information includes, among other things: details about how you’ve used the SplitRent Platform (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g. crashes, browser type), and the page you’ve viewed or engaged with before or after using the SplitRent Platform, information about your browser version, your current IP address.
    • Bank Account Number and Sort Code. If you decide to withdraw funds from your personal eWallet, we may only be able to process this transaction if you supply a valid bank account and sort number to which you would like us to wire your requested withdrawal.
  • 3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

4. Using personal information

  • 4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
  • 4.2 We may use your personal information to:
      (a) administer our website and business;
    • (b) personalise our website for you;
    • (c) enable your use of the services available on our website;
    • (d) supply to you services purchased through our website];
    • (e) send statements, invoices and payment reminders to you, and collect payments from you;
    • (f) send you non-marketing commercial communications;
    • (g) send you email notifications that you have specifically requested;
    • (h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
    • (i) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    • (j) pprovide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
    • (k) deal with enquiries and complaints made by or about you relating to our website;
    • (l) keep our website secure and prevent fraud; and
    • (m) verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service.
    • (n) execute refunds and withdrawals from your eWallet to your specified bank account.
  • 4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
  • 4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
  • 4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
  • 4.6 All our website's financial transactions are handled through our payment services provider, Stripe, Inc. You can review the provider's privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5. Disclosing personal information

  • 5.1 We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.
  • 5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
  • 5.3 We may disclose your personal information:
    • (a) to the extent that we are required to do so by law;
    • (b) in connection with any ongoing or prospective legal proceedings;
    • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • 5.4 Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

  • 6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  • 6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].
  • 6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • 6.4 You expressly agree to the transfers of personal information described in this Section 6.

7. Retaining personal information

  • 7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
  • 7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • 7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
    • (a) to the extent that we are required to do so by law;
    • (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • 8. Security of personal information

    • 8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    • 8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
    • 8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
    • 8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    • 8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

    9. Amendments

    • 9.1 We may update this policy from time to time by publishing a new version on our website.
    • 9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
    • 9.3 We may notify you of changes to this policy, but are under no obligation to do so.

    10. Your rights

    • 10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      • (a) the payment of a fee (currently fixed at £50); and
      • (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    • 10.2 We may withhold personal information that you request to the extent permitted by law.
    • 10.3 You may instruct us at any time not to process your personal information for marketing purposes.
    • 10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

    11. Third party websites

    • 11.1 Our website includes hyperlinks to, and details of, third party websites.
    • 11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

    12. Updating information

    • 12.1 You are responsible for notifying us should any of the information you have submitted to SplitRent change.

    13. Cookies

    • 13.1 Our website uses cookies.
    • 13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    • 13.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    • 13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    • 13.5 We use session and persistent cookies on our website.
    • 13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
      • (a) we use cookie to recognise a computer when a user visits our website, track users as they navigate the website, improve the website's usability, prevent fraud and improve the security of the website.
    • 13.7 Most browsers allow you to refuse to accept cookies; for example:
      • (a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
      • (b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
      • (c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
    • 13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
    • 13.9 If you block cookies, you will not be able to use all the features on our website.
    • 13.10 You can delete cookies already stored on your computer; for example:
      • (a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at explorer/delete-manage- cookies#ie=ie-11);
      • (b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
      • (c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
    • 13.11 Deleting cookies will have a negative impact on the usability of many websites.

    14. Data protection registration

    • 14.1 We are registered as a data controller with the UK Information Commissioner's Office
    • 14.2 Our data protection registration number is ZA296049.

    15. Our details

    • 15.1 This website is owned and operated by SplitRent Limited
    • 15.2 We are registered in Estonia under registration number 14300125.
    • 15.4 You can contact us:
      • (a) by post, using the postal address given above;
      • (b) using our website contact form; or
      • (c) by telephone, on the contact number published on our website from time to time;